Effective Date: 08/10/2024

At Ratingo, we believe in complete transparency and fairness when it comes to handling refunds. Your trust is important to us, and our refund process is designed to be simple, quick, and hassle-free.

1. Withdrawing Funds from Your Ratingo Wallet

All funds in your Ratingo Wallet belong to you. You can request a withdrawal at any time by contacting our support team via email at support@ratingo.com or through our live chat. Once verified, we will process your withdrawal promptly.

2. Refunds for Rejected Campaigns

If your campaign is not approved for any reason, we will immediately refund the entire campaign budget back to your Ratingo Wallet.

3. Refunds for Cancelled Campaigns

You can choose to cancel a campaign midway. In such cases, any portion of your budget that remains unspent will be refunded back to your Ratingo Wallet after verification.

4. Processing Time

Most refunds are processed within 45 minutes of the request. In rare cases, it may take up to 24 hours depending on payment gateway processing times or additional verification requirements.

5. Refund Method

All refunds are credited directly to your Ratingo Wallet. From there, you can choose to either:

• Use the funds for future campaigns, or
• Withdraw them to your original payment method via our support team.

6. How to Request a Refund

To request a refund or wallet withdrawal, simply:

1. Contact us via live chat or email at support@ratingo.com
2. Provide your campaign ID or wallet transaction details
3. Our team will review and initiate the refund process

7. Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please contact:

Email: support@ratingo.com

This Privacy Policy was last updated on 08/10/2024.